The phone delivery settings endpoints provide the ability to configure different accounts which could be used for sending an SMS or voice message. They implement operations to create, update, read and delete phone delivery settings resources for an environment.

Configure your custom phone delivery vendor account

  1. Create a custom Twilio or Syniverse phone delivery settings resource using the POST /environments/{envId}/notificationsSettings/phoneDeliverySettings operation. Twilio:
{
  "sid": "someSid",
  "authToken": "someAuthToken",
  "provider": "CUSTOM_TWILIO"
}

For Syniverse, remove the sid property in the above example, and set "provider": "CUSTOM_SYNIVERSE".

  1. Use the PUT /environments/{envId}/notificationsSettings/phoneDeliverySettings/{id} to select the numbers you would like to use for sending messages, by marking them as selected. The Twilio example is as follows:
{
  "id": "someTwilioPhoneDeliverySettingsId",
  "sid": "someSid",
  "provider": "CUSTOM_TWILIO",
  "numbers": [
    {
      "type": "SHORT_CODE",
      "capabilities": [
        "SMS"
      ],
      "selected": true,
      "available": true,
      "number": "894546"
    },
    {
      "type": "TOLL_FREE",
      "capabilities": [
        "SMS"
      ],
      "selected": false,
      "available": true,
      "number": "+18544440098"
    },
    {
      "type": "PHONE_NUMBER",
      "capabilities": [
        "SMS",
        "VOICE"
      ],
      "selected": true,
      "available": true,
      "number": "+172544440091"
    }
  ]
}

For Syniverse, remove the sid property in the above example, and set "provider": "CUSTOM_SYNIVERSE".

The sequence of SMS/Voice providers in the notification settings resource’s smsProvidersFallbackChain comprises the notification fallback sequence, in the event of a primary or subsequent provider failing to send a notification. See Notifications Settings for details on configuring an SMS/Voice provider fallback chain.

Phone delivery settings properties

Property Description
id A string that specifies the auto-generated ID of the phone delivery settings.
environment.id A string that specifies the relationship of the phone delivery settings to the environment.
provider A string that specifies the ID of the provider of phone delivery service. Possible values:
  • CUSTOM_TWILIO: Specifies that your Twilio account is the SMS/voice provider.
  • CUSTOM_SYNIVERSE: Specifies that your Syniverse account is the SMS/voice provider.
  • PINGONE_TWILIO: Specifies that Ping Identity’s Twilio account is the SMS/voice provider.
createdAt The time the resource was created.
updatedAt The time the resource was last updated.

Custom provider phone delivery settings properties

The phoneDeliverySettings instance that supports your custom provider (Twilio or Syniverse) phone delivery accounts.

Property Description
id A string that specifies the auto-generated ID of the phone delivery settings.
environment.id A string that specifies the relationship of the phone delivery settings to the environment.
sid A string that specifies the public ID of the Twilio account.
Relevant to Twilio only.
authToken A string that specifies the secret key of the Twilio or Syniverse account.
provider A string that specifies the ID of the provider of phone deliveryservice. In this case it has the value CUSTOM_TWILIO or CUSTOM_SYNIVERSE, depending on your vendor.
createdAt The time the resource was created.
updatedAt The time the resource was last updated.
numbers A collection of Twilio or Syniverse numbers to use when sending a notification.

Custom provider phone number properties

Property Description
type A string that specifies the type of phone number. Possible values: SHORT_CODE, TOLL_FREE, PHONE_NUMBER
selected A boolean that specifies whether the number is selected by the admin for sending messages.
createdAt The time the resource was created.
number A string that specifies the phone number, toll-free number or short code.
available A boolean that specifies whether the number is currently available in the provider account.
capabilities A collection of the phone delivery service capabilities.

Phone delivery capabilities properties

Property Description
capability A string that specifies the type of phone delivery service capability. Possible values: VOICE, SMS

Phone delivery settings response codes

Code Message
200 Successful operation.
201 Successfully created.
400 The request could not be completed.
401 You do not have access to this resource.
403 You do not have permissions or are not licensed to make this request.
404 The requested resource was not found.